Sunday, July 29, 2007

MacPak a Waste of Time

Around July 3rd, I purchased a $5 MacPak 5 bundle, as I thought there might be some interesting apps. I received the requisite messages stating that my payment was received (and made by PayPal). And I even received a message stating that the serial numbers were forthcoming.

Unfortunately, when the serial number email was delivered - the message wasn't displayed in Eudora. Apparently, the material was flagged by Eudora's spam scanner. And I couldn't figure out how to display the message. [I don't usually use Eudora these days, but the email my PayPal account uses is archived there.] I redirected the message to other accounts (that I access with Entourage or Gmail) - but no dice. One license (Photostickies) was sent to me separately by the software vendor (DevonTech).

I sent a message to the MacPak CEO (Mark Howson: ) and after a couple of days he told me he would send a new message with serials in a couple of days. This message never came, but I did get a huge load of spam mail from MacPack including a survey. None of my subsequent messages were answered and no serial numbers were sent. 

Today I decided to view the message without encoding, and after wading through shitloads of html I found a license for CastCount and a link for a direct download to a game (Chaos Machine) embedded in the message. Unfortunately, the CastCount license doesn't work with any permutation of my name (including MacPak registered name). Hopefully, the CastCount people will come through with one soon.

I can't understand why Howson would tell me he would personally send the serials in a couple days, then do nothing (three weeks past). I also can't understand why MacPak would send emails that can't be opened.

I was considering a complaint to PayPal, and sending similar comments to the vendors of software sold by MacPak. However, for $5, this is a waste of my time perhaps. So instead, I'll bitch here and hope the message gets out.


1 comment:

Anonymous said...

I wish I would have done research first. I had bought stuff from the mac pack a few days ago and I had tried contacting them and they never responded.

I have already filed a paypal dispute. I hope the mac pack loses their paypal account. It's just not a way to do business with customers.